Return & Exchange Policy

At Stone Gold, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange according to the policy below.

Return Eligibility

You may return eligible products within 30 calendar days from the date of delivery.

To qualify for a return, the item must:

  • Be unused or in its original condition
  • Include all original packaging
  • Include accessories, manuals, and tags (if applicable)
  • Not be damaged due to misuse

Products that do not meet these conditions may not qualify for a refund.

Return Window

30 days from the delivery date.

Returns requested after 30 days cannot be accepted.

Return Shipping Cost

If the product is defective, damaged, or incorrect

Stone Gold will provide a prepaid return label or arrange collection at no cost to the customer.

Return shipping cost: FREE

If the customer changes their mind

Customers are responsible for the return shipping charges unless otherwise agreed by Stone Gold.

Return shipping cost: Paid by customer

Exchanges

We gladly accept exchanges within 30 days of delivery for:

  • Defective products
  • Damaged products
  • Incorrect items
  • Size or compatibility issues (where applicable)

Exchange shipping for defective or incorrect products is provided free of charge.

Refund Process

Once your returned item is received and inspected:

  • Approved refunds are processed to the original payment method.
  • Refunds are issued within 5–10 business days after approval.
  • Depending on your bank or payment provider, funds may take additional time to appear.

Return Methods

Customers may return products by:

  • Courier / Mail
  • In-store return (if applicable)

Return instructions will be provided after contacting our support team.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged by misuse
  • Customized or special-order items
  • Clearance or final sale items (if marked)
  • Products without original packaging (where required)

Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • An incorrect product
  • A defective product

Please contact us within 48 hours of delivery with photos of the issue.

We will arrange a replacement or full refund at no additional cost.

Refund Method

Refunds will be issued using the original payment method used for the purchase.

Contact Information

For further assistance, please contact us:

📧 Email: info@stonegold.ae
 📞 Phone: +971 55 649 5353 / +971 42 573873