Return & Exchange Policy
Thank you for shopping with Stone Gold. We strive to ensure the highest quality standards for all our products.
Returns Eligibility
We accept returns only for defective or damaged items.
To be eligible for a return:
- The product must be returned within 15 days from the date of delivery
- The item must be unused, in original packaging, and in the same condition as received
- A valid proof of purchase (invoice or order confirmation) is required
Non-Returnable Items
The following items are not eligible for return:
- Products that are not defective or damaged
- Products damaged due to misuse or mishandling
- Customized or special-order items
Return Process
To request a return, please contact us within 15 days of delivery:
📞 WhatsApp / Phone:
+971 55 649 5353
+971 42 573873
Please provide:
- Your order number
- Clear photos or videos showing the defect
- Your contact details
Our team will review your request and guide you through the return process if the item qualifies.
Return Shipping Cost
If the return is approved due to a defect or damage, Stone Gold will cover the return shipping cost.
Return shipping is free for approved defective items.
Refunds
Once the returned item is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be issued to the original payment method
- Refund processing may take up to 30 days
Exchanges
At this time, we do not offer exchanges.
Contact Information
For further assistance, please contact us:
📧 Email: info@stonegold.ae
📞 Phone: +971 55 649 5353 / +971 42 573873