Terms & Conditions
Stone Gold Office Equipment Trading LLC
Arzoo 1 building Office #303 Opposite Hayat Regency Deira, Near KFC DUBAI UAE.
Email: irfan@stonegold.ae
Phone: +971 042 573873
Website: https://stonegold.ae/
1. Scope of Application of These Terms and Conditions
These Terms and Conditions apply to all business transactions carried out through the website https://stonegold.ae, operated by Stone Gold Office Equipment Trading LLC (“StoneGold”, “we”, or “us”). They govern the legal relationship between StoneGold and all users, clients, or customers (“you” or “Customer”) regarding product purchases, customer service, and use of our website. By placing an order or using the website, you agree to be bound by these Terms.
2. Formation of the Purchase Agreement
All offers displayed on our website constitute an invitation to treat and are not binding until accepted. A binding purchase contract is only concluded when we confirm your order via email or deliver the product. We reserve the right to reject or cancel orders without providing a reason, particularly in cases of suspected fraud or pricing errors.
3. Product Prices, Availability, and Currency
All listed prices are in UAE Dirhams (AED) and are exclusive of VAT, shipping, and handling fees unless stated otherwise. Prices are subject to change without notice, and product availability is not guaranteed. If a product is out of stock or discontinued after your order is placed, we will notify you and offer an alternative or full refund.
4. Payment Terms and Accepted Methods
5. Delivery Timeframes and Shipping Procedures
We aim to dispatch orders within 2-3 business days from payment confirmation, though delivery timelines vary depending on your location. Delays may occur due to third-party courier issues, holidays, or force majeure. Customers are responsible for providing accurate delivery addresses to avoid misdelivery or delays.
6. Risk Transfer, Transportation, and Delivery Liability
Risk of loss or damage passes to the Customer once the product is handed over to the delivery carrier or courier service. It is your responsibility to inspect the goods immediately upon receipt and inform us of any damages or missing items within 48 hours. We are not liable for delays caused by courier partners.
7. Reporting of Faults, Complaints, and Missing Items
If your product arrives damaged, defective, or incomplete, please contact our support team within 48 hours of delivery. Claims must include a detailed description and, where possible, photos of the issue. Failure to notify us in a timely manner may void your right to a replacement or refund.
8. Product Returns, Refunds, and Exchange Conditions
9. Liability in Force Majeure or Uncontrollable Events
We are not liable for any failure or delay in performance resulting from events beyond our reasonable control, including natural disasters, government restrictions, internet outages, transportation strikes, or pandemics. Such events relieve us of our obligations during the period of disruption.
10. Product Warranties and Manufacturer Guarantees
Products may come with warranties provided either by us or the original manufacturer. Warranty periods and terms vary by item and are specified on product pages. Warranty coverage excludes accidental damage, misuse, and unauthorized repairs. Claims must include proof of purchase and may require return of the product.
11. Limitation of Liability and Customer Indemnity
To the fullest extent permitted by law, our liability is limited to the purchase price of the affected product. We are not liable for any indirect, incidental, punitive, or consequential damages arising from use of our products or website. Customers agree to indemnify us against all claims arising from misuse or violation of these terms.
12. Jurisdiction and Governing Legal Framework
These Terms are governed by and construed under the laws of the United Arab Emirates. Any disputes arising from the use of the website or sale of goods will be subject to the exclusive jurisdiction of the courts of Dubai.