Shipping & Delivery Policy
At StoneGold.ae, we understand that timely and secure delivery is essential when ordering critical office equipment. That’s why we offer fast, reliable, and transparent shipping across the UAE — backed by dedicated customer support every step of the way.
Delivery Areas
We deliver to all seven Emirates in the UAE:
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
Delivery Timeframes
- Standard Delivery:
- Dubai, Sharjah & Ajman: 1–2 business days
- Other Emirates: 2–3 business days
- Same-Day Delivery (Dubai Only): Available on select products. Please contact us before placing your order.
- Order Processing Time: Orders placed before 2:00 PM (GST) are usually processed on the same day. Orders placed after 2:00 PM are processed on the next business day.
Delivery Terms
- Deliveries are made during business hours: Monday to Saturday, 9:00 AM – 6:00 PM
- Please ensure someone is available at the delivery address to receive the shipment.
- If a delivery attempt fails due to an incorrect address or unavailability, re-delivery charges may apply.
Shipping Charges
- Free Delivery on all orders above AED 500
- For orders below AED 500:
- AED 20 delivery fee within Dubai, Sharjah & Ajman
- AED 30 for all other Emirates
All shipping charges (if applicable) are clearly displayed at checkout before completing your order.
Delivery Partners & Order Tracking
We partner with trusted courier services to ensure timely and safe deliveries. Once your order is dispatched, you will receive a confirmation email or SMS containing tracking information and the expected delivery timeframe.
Receiving Your Order
Please inspect your package carefully upon delivery:
- If you notice any damage, missing items, or incorrect products, notify us within 24 hours.
- We’ll arrange a replacement or refund as per our Return & Warranty Policy.
📧 Email: irfan@stonegold.ae
📞 Call/WhatsApp: +971 556495353